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Describe the BugRefuses to start Expected BehaviorShould start Additional ContextNo response Host Operating SystemWindows Operating System Version10 - 21H2 Architecture64 bit Sunshine commit or versionv0.18.3 PackageWindows - installer GPU TypeAMD GPU ModelAMD Radeon R9 200 / HD 7900 Series GPU Driver/Mesa Version22.10.1 Capture Method (Linux Only)No response Relevant log output[2023:02:17:19:26:54]: Info: Compiling shaders...
[2023:02:17:19:26:54]: Info: Compiled shaders
[2023:02:17:19:26:54]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2023:02:17:19:26:54]: Info: Trying encoder [nvenc]
[2023:02:17:19:26:54]: Info: ddprobe.exe [1] [] returned: 0x00000000
[2023:02:17:19:26:54]: Info: Set GPU preference: 1
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Could not open codec [h264_nvenc]: Operation not permitted
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Could not open codec [h264_nvenc]: Operation not permitted
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Could not open codec [h264_nvenc]: Operation not permitted
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Could not open codec [h264_nvenc]: Operation not permitted
[2023:02:17:19:26:54]: Info: Encoder [nvenc] failed
[2023:02:17:19:26:54]: Info: Trying encoder [quicksync]
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Failed to derive device context: Unknown error occurred
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Failed to derive device context: Unknown error occurred
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Failed to derive device context: Unknown error occurred
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:54]: Error: Failed to derive device context: Unknown error occurred
[2023:02:17:19:26:54]: Info: Encoder [quicksync] failed
[2023:02:17:19:26:54]: Info: Trying encoder [amdvce]
[2023:02:17:19:26:54]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:54]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:54]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:54]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:54]: Info: Color range: [JPEG]
[2023:02:17:19:26:55]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:55]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:55]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:55]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:55]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:55]: Info: Color range: [JPEG]
[2023:02:17:19:26:55]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:55]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:55]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:55]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:55]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:55]: Info: Color range: [JPEG]
[2023:02:17:19:26:56]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:56]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:56]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:56]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:56]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:56]: Info: Color range: [JPEG]
[2023:02:17:19:26:56]: Error: Could not open codec [hevc_amf]: Encoder not found
[2023:02:17:19:26:56]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:56]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:56]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:56]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:56]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:56]: Info: Color range: [JPEG]
[2023:02:17:19:26:56]: Error: Could not open codec [hevc_amf]: Encoder not found
[2023:02:17:19:26:56]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:56]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:56]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:56]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:56]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:56]: Info: Color range: [JPEG]
[2023:02:17:19:26:56]: Error: Could not open codec [hevc_amf]: Encoder not found
[2023:02:17:19:26:56]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:56]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:56]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:56]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:56]: Info: SDR color coding [Rec. 601]
[2023:02:17:19:26:56]: Info: Color range: [JPEG]
[2023:02:17:19:26:56]: Error: Could not open codec [hevc_amf]: Encoder not found
[2023:02:17:19:26:56]: Info:
Device Description : AMD Radeon R9 200 / HD 7900 Series
Device Vendor ID : 0x00001002
Device Device ID : 0x00006798
Device Video Mem : 3051 MiB
Device Sys Mem : 0 MiB
Share Sys Mem : 8032 MiB
Feature Level : 0x0000B100
Capture size : 1920x1080
Offset : 0x0
Virtual Desktop : 1920x1080
[2023:02:17:19:26:56]: Info: Desktop resolution [1920x1080]
[2023:02:17:19:26:56]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:02:17:19:26:56]: Info:
Colorspace : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color : 12
Red Primary : [0.639648,0.330078]
Green Primary : [0.299805,0.599609]
Blue Primary : [0.150391,0.0595703]
White Point : [0.3125,0.329102]
Min Luminance : 0.5 nits
Max Luminance : 270 nits
Max Full Luminance : 270 nits
[2023:02:17:19:26:56]: Info: SDR color coding [Rec. 709]
[2023:02:17:19:26:56]: Info: Color range: [JPEG] |
Replies: 0 comments 18 replies
|
Judging by the error message in your log: It seems that commit introducing QuickSync support might be causing issues, specifically this part: LizardByte/Sunshine@4fc444b#diff-9334c281e58a62dfa839929ef90ba8ffce06319c323fcd194f381586981802e6R1074-R1080 Pinging @cgutman in case he has any suggestions to fix the issue. |
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Same issue on win 10 22H2 with Amd r9 280x and i5 4460 |
|
Good to know I'm not the only one |
|
Same issue on Windows10 20H2 with AMD Radeon R7 260X and AMD Ryzen5 5500 |
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Same issue on Windows10 22H2 with AMD Radeon 4800U and Vege 8 Integrated GPU |
|
Joining in that I'm seeing the same issue here with the latest release. Windows 10 22H2, AMD R9 380 |
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Getting the same issue. Windows 10 21H2, i7-10700k, AMD Radeon RX570 |
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Any news? |
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Hi! @Nonary's build is also not running on my Windows 10. Here is my log (also Radeon VII). |
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Hi everyone! After updating system and AMD radeon drivers sunshine gives some errors while starting, but started successfully. So having actual Windows installation is first thing anyone should try if encountered problem like I had. |
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Same issue, latest AMD drivers (22.6.1), R9 370, Ryzen 7 3700X |
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Still happening on v0.19 |
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Is anyone able to consistently reproduce this on a GPU still that's in active support (Polaris and later)? It looks like the nearly all GPUs here are old pre-2016 cards that are on legacy support and don't receive regular fixes from AMD anymore. I'm unable to reproduce this on an RX 480 (the oldest AMD GPU I have) on the older drivers mentioned here (22.6.1). I also can't reproduce it on a RX 6700 XT, RX 7900 XT, or Ryzen 3 3300U Vega 6 iGPU on 23.4.3. |
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Thanks to memory dumps provided in #1503, this should now be fixed in nightly builds. https://github.com/LizardByte/Sunshine/releases/nightly-dev |

Thanks to memory dumps provided in #1503, this should now be fixed in nightly builds. https://github.com/LizardByte/Sunshine/releases/nightly-dev