Website Help Desk / Support Ticket

[erconamule]

Hello Steve!
Your Website Help Desk / Support Ticket module is the best!
I've been using it for several weeks and have a few questions if you don't mind)

1. I have created several dozen tickets and I need to delete some. How to do it? In Action menu is only Export.
2. How to set creation a ticket from only specific email? For example, subject contains "help_me" or something else.
   V12.0.1.0.11
   Thank you in advance.
   Erko.